Shipping policy

Shipping Policy

Last updated: 30 September 2026

At HodaHub, we aim to make your shopping experience simple, convenient, and reliable. We deliver products to customers across South Africa.

1. Order Processing

Orders are processed after payment has been successfully received.

Please allow 1–3 business days for your order to be processed and prepared for shipment. Orders placed on weekends or public holidays will be processed on the next business day.

2. Delivery Times

Estimated delivery time within South Africa is approximately 5–12 business days after your order has been processed.

Please note that delivery times are estimates and may vary depending on your location, courier availability, supplier processing times, public holidays, or unforeseen delivery delays.

3. Shipping Costs

Shipping fees, where applicable, will be displayed at checkout before you complete your purchase.

From time to time, HodaHub may offer free shipping promotions on selected products or orders.

4. Tracking Your Order

Once your order has been shipped, we may provide you with tracking information where tracking is available.

Please allow some time for tracking information to become active after your order has been dispatched.

5. Delivery Address

Customers are responsible for providing a correct and complete delivery address at checkout.

HodaHub cannot be held responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated address information provided by the customer.

6. Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, please contact us so that we can assist you in checking the status of your shipment.

If your tracking information shows that an order has been delivered but you have not received it, please contact us as soon as possible.

7. Damaged Items

If your product arrives damaged, please contact us as soon as possible after delivery and provide photographs or other relevant evidence of the damage. We will review the issue and assist you according to our return/refund policy.

8. Changes to Orders

If you need to change your delivery address or order information, contact us as soon as possible after placing your order. We cannot guarantee that changes can be made once an order has been processed or shipped.

9. Contact Us

If you have any questions regarding your order or shipping, please contact HodaHub through the contact details provided on our website.

Thank you for shopping with HodaHub.store